In many instances, there may be tricks to mounting products that we can easily walk you through if our instructions, or videos, do not help. Please send us as many detailed photos as possible, with a full description of the questions you need answered to firstname.lastname@example.org.
Our website is open 24 hours a day, 365 days a year. That said, our offices are open Monday through Friday, 8am – 5pm Pacific Standard Time, excluding National holidays. We strive to process orders within 48 hours of receiving your order. As an example… If you order over a weekend or Holiday, then your order will ship on the second business day. Always plan shipping times into your expectations to avoid rush shipping charges.
HARD PARTS WARRANTY
All of our products are warranted against defects in material and/or workmanship for a period of 90 days. This does not cover finishes such as plating, or painted surfaces, discoloration or rust. This warranty shall be limited to the repair or replacement of the part, which may be proven defective under normal use. We will not warranty any part that has been abused, misused, improperly installed, or modified. Before sending a new replacement part to you, we must receive the original, defective part back first.
Refunds may be issued on new, unused products in the original packaging and must be returned within 30 days from purchase date. We can only offer a refund if you bought the product directly through us, if you purchased through a dealer, you must contact them for a refund. In some cases, we may access up to a 15% restocking fee, nor do we refund shipping fees.
Dealers or distributors are not authorized to make dispositions binding upon Hotbodies Racing. We will not be responsible for any labor charges incurred in removing or replacing any product under warranty.
All returns must be accompanied by a return authorization number and a copy of the purchase invoice. Parts being returned without a return authorization may be refused at our receiving docks.
SOFT PARTS WARRANTY
You may return your unused product for a full refund within 30 days of the purchase date. Any items purchased after 30 days may not be returned. We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at www.hotbodiesracing.com. All returns must be accompanied by a return authorization number and a copy of the purchase invoice. Apparel being returned without a return authorization may be refused.
DAMAGED AND LOST PACKAGES
All products are double-checked, carefully packaged and shipped in good condition when leaving our Poway, CA warehouse. Products that are damaged, regardless of the condition or appearance of box, or lost by the carrier must be reported to us immediately by calling us at 1-800-555-2805. We will file the claim for you and determine the best plan of action depending on the circumstances of the carrier loss or damage.
PRODUCT RELEASE OF LIABILITY
The buyer of any Hotbodies Racing product releases Hotbodies Racing, Inc. from all liabilities as to the use of those products. The buyer recognizes that any alteration or modification to any motorcycle may increase the risk of injury or accident and may also render the motorcycle illegal for public road use. Always check with your local law enforcement and Department of Motor Vehicles before altering your vehicle in any way.
CALIFORNIA CUSTOMERS CARB AGREEMENT
Important Emissions Notice: Exhaust systems for non-emission control system equipped motorcycles, as well as slip-on mufflers that mount downstream of and which do not inhibit the proper function of emission control systems, are considered legal replacement parts by the California Air Resources Board (CARB). CARB does not, however, permit the use of aftermarket exhaust systems that remove or alter OEM emission control devices (I.E. the catalytic converter) unless certified by CARB, other than on racing vehicles on closed courses. More California exhaust information is available at www.arb.ca.gov.
Competition Use Only Parts may not be sold or used on a motorcycle that is used on or off the public highways other than those motorcycles used exclusively for competition. Competition Use Only Parts are aftermarket parts that replace or otherwise interfere with the operation of an emission control device, such as a catalytic converter or oxygen sensor, and may be sold and used on a motorcycle that is used only for closed course competition.
Let’s be honest… CARB laws were written to baffle Attorneys and leave room for interpretation, so an easy to understand interpretation in the case of our SLIP-ON mufflers might be: If our slip-on muffler removes the catalytic converter, or modifies OEM emission control devices, then it is NOT legal for CA public roads.
That said… you must acknowledge and agree that the selected product you are purchasing from Hotbodies Racing, Inc. may affect the factory-installed emission equipment and if so is intended for racing use only, I.E. for use and installation on racing vehicles to be used on closed courses only and must not be used on public roads or installed on vehicles subject to emission control requirements.
I agree not to use or install this product on vehicles registered or used on California public roads. Furthermore I am buying this product for my racing motorcycle to be exclusively used in closed circuit racing. By purchasing this product I confirm that I have read and understand this Warning and I will comply with CARB requirements on the matter and will not hold Hotbodies Racing, Inc. responsible for any misuse.
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Hotbodies Racing, Inc. trademarks may not be used in connection with any product or service that is not connected with Hotbodies Racing, Inc. in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hotbodies Racing, Inc. All other trademarks and copyrights may be the property of their respective owners. Hotbodies Racing, Inc. is not affiliated with these companies.
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